Distance selling (website, app, phone)
- Allergen information must be available before the customer buys, on the website or app or by another clear means, at no cost to them (Regulation (EU) No 1169/2011, Article 14(1)(a) and 14(2)).
- It must also be available at the moment of delivery (Article 14(1)(b)).
- Royal Decree 126/2015 also applies to food sold at a distance (Article 2.2.d).
What you pack yourself to sell on your premises
Salads, sandwiches or meal boxes that you pack to sell in your own shop carry a fuller label, with the list of ingredients and the allergens emphasised (Royal Decree 126/2015, Article 5.1). It goes on the pack or on a label attached to it. If it is sold over the counter by staff, everything except the use-by or best-before date can go on a notice where it is sold (Article 6.3).
On delivery
- The allergic customer's order goes sealed and marked, so it cannot be mixed up with another.
- Check that any sauce or extra added at the end does not contain the allergen.
In practiceOn your ordering website, each dish has its list of allergens next to the price. The
bag for the order marked «no tree nuts» carries a sticker with the warning and the dish sheet.
Source: Regulation (EU) No 1169/2011 on the provision of food information to consumers, Article 14 · Real Decreto 126/2015, food information for non-prepacked foods (consolidated text, in Spanish), Articles 2.2.d, 5.1 and 6.3