- Protect. Before you approach, make sure there is no danger to the casualty or to you: traffic, electric current, gas, smoke, a running machine. A second casualty helps nobody.
- Alert. Call 112, or the emergency number your employer has given you.
- Help. Look after the casualty where they are until medical help arrives.
What to tell 112
NTP 1062 lists what you need to know when you call:
- The exact location of the accident.
- How many casualties there are and their condition: whether they are conscious and whether they are breathing.
- What has happened and what care they are getting.
- Who is calling and a contact number.
If possible, someone should wait at the door to guide the ambulance (NTP 1062).
The chain of help
Witness, phone operator and first aider inside the company; ambulance, emergency team and hospital outside. Everyone must know who comes before and who after (NTP 458). Keeping calm and raising the alarm properly is already helping.
In practiceA colleague falls from a ladder at dock 3 and does not move. You stop the forklift
coming towards you and call 112: «Unit 2, X industrial estate, Y street, number Z, dock 3. A man of about 40 has fallen two metres;
he is not responding. My name is… and my number is…». Another colleague goes to the door.
Source: INSST, NTP 458: Primeros auxilios en la empresa: organización (first aid organisation at work, in Spanish), principles and chain of help · INSST, NTP 1062: Primeros auxilios: soporte vital básico en el adulto (adult basic life support, in Spanish), PAS sequence